Questions? Call us at 1.800.315.7678  
(303.455.8855)  

  

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PRIVACY PRACTICES
                     
We do not use, sell or distribute any of the information that we collect from you in the course of our investigations.
          
If you feel that
USAVital is not abiding by its posted privacy policy, or if you have questions or concerns regarding this statement of our Privacy Practices, then you should first contact Customer Service by e-mail or phone (1.800.315.7678; or 303-455-8855, if outside the US). 
             
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, then send us a letter with your concerns to the address listed on our Contact Us web page. Please note that we receive a very large volume of email transactions both from existing clients, and general inquiries regarding our services. We do our very best to reply in a timely fashion, but please be patient, complex or unusual requests always take longer.
              
Information Collection and Use
USAVital obtains its information from the relevant state and county repositories, courts and record offices where Birth, Death, Marriage and Divorce Records are filed and stored. We do not sell any non-public information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. USAVital collects information from our users at several different points on our website and uses the information for internal marketing and administration purposes only. All users must have an appropriate use for the information and agree to abide by all local and federal laws regarding the purchase and dissemination of said information.

Registration
In order to use this website, a user must first complete the online registration form.  During registration a user is required to give their contact information (such as name and email address).  This information is used to contact the user about the services on our site for which they have expressed interest. 
 
Order
We request information from the user on our order form.  Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill customer orders.  If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. This site uses cookies during the order and credit card authentication process to ensure the accuracy and security of the online order. These cookies are used exclusively to provide security and are not used to gather information about users.  We do not share information about our users with other sites. If a user rejects the cookie, there may be problems with their usage of our site because we would have no way of validating the user.

Log Files
We use IP addresses to analyze trends, administer the site, track user movement through the site, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information. We do not store or obtain any information from the log files that may be used to identify a user of the web site. IP numbers and the associated domain names can be identified geographically from the domain extensions (for example, .uk = United Kingdom, de = Germany, fr = France, au = Australia, nz = New Zealand) but beyond this wide regional information the actual identity of the user is not revealed in any way.


Sharing
We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
 

Links
This web site may contain links to other sites. Please be aware that USAVital is not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
 
Supplementation of Information
USAVital does not supplement user information collected on our site with information from third party sources.
              

Newsletter, Site and Service Updates
We also occasionally send out a periodic e-mails with site and service announcement updates. Registered members are encouraged to receive e-mail service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.


Correction/Updating Personal Information:
If a users personal information changes (such as your address or telephone number), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users personal data provided to us.  This can be done by emailing our
Customer Service.
 
Notification of Changes
If we decide to change our privacy policy, we will post those changes on this Privacy Practice web page, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
             
Your Consent
By using this site, you signify your assent to abide by the Privacy policies and practices of
USAVital , as outlined in this document. If you do not agree with the terms of this policy, please do not use our site. Should we change the way in which we use your personal information, we will get your consent before using your information in this new way.
             
Feedback
The accuracy and validity of our site is very important  to us. If you spot inaccuracies of any kind, or if you feel that statements we making are not fully representational of our services, then please email our
Customer Service. 
                 
Our web page does not automatically collect specific information (i.e. e-mail addresses) about visitors. Aggregate and summary statistics are ONLY collected as a measure of our web site’s effectiveness.

                      

For further information about the services offered by USAVital contact Customer Service by email or call 1-800-315-7678 (or 303-455-8855 if outside of the US). Our fax number is 1-877-587-4455 (303-455-4771 if outside of the US). Our hours of business are from 7 a.m. to 8 p.m., Mountain Standard Time (MST), Monday - Friday. Our offices are located at 1760 Gaylord Street, Denver, Colorado, 80206. For technical problems, contact Webmaster, Jason Hicks.
          
ORDER CANCELLATIONS, FRAUDULENT OR CONTESTED CREDIT CARD CHARGES
If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. BUT please be advised that ONCE your request has been transmitted to our researchers it is NOT possible for us to cancel the charges, or change or expedite the order. Credit card fraud is an ongoing problem. For unsubstantiated, contested, or fraudulent credit card charges, there will be an additional $25.00 MINIMUM processing charge, PLUS collection and legal fees, IF incurred. If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. BUT please be advised that ONCE your request has been transmitted to our researchers it is NOT possible for us to cancel the charges, or change or expedite the order. By placing an order with us you hereby agree to these terms.
                      

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