Questions? Call us at 1.800.315.7678  
(303.455.8855)  

Note: We currently either cannot provide birth certificates from the states highlighted in orange above, or we cannot access records in ALL the counties in that state. Please click on the state link to see the limitations. 

RESEARCHERS - In almost all the states we are able to go directly to the source, and our researchers obtain original and certified copies of these public records from the state, county parish or borough records offices and court houses where they are stored. Note: Certain documents such as California birth records can take several weeks to be processed and mailed. Genealogical requests, especially, that often have to be recovered from historical or archived public records. It depends on the state being searched. Click on the states below for more information, or go to our "State by State" information page.
     
ACCURATE INFORMATION - In order for us to process your order, we must comply with vital records regulations. In the event that the information you provide to us, does not exactly match the information on the record, there may be a delay. Make sure that you provide us with correct and complete information, because the accuracy of our results, and speed of the service that we can provide depends on the information that you provide us. Make sure that you provide us with all the details that you can about the persons listed on the certificate or record. For example, for a marriage certificate record, provide the name of the bride and groom, where the marriage license was issued, the date and location of the marriage ceremony. Our services are to provide the search, and although we make every effort to provide you with the results that you are looking for, we cannot guarantee the results if the information provided is incomplete or inaccurate.
               
PLEASE NOTE - We charge a fee for each LOCATION that we search. A search request that comes back as "no record found" will not be credited back UNLESS it is clearly our mistake that the wrong location was searched. If we have made the error then your money will be cheerfully refunded with our apologies.

TURNAROUND TIME - In the event that additional documentation is needed to place your order, for example a driver's license or signed release or notarized signature or documentation showing legal authority or proof of relationship, we cannot process your order until we have receive this information. (Not all of these are needed for every order and the document needed for each order is displayed when you place the order.) Our turnaround times are based on the date that the order is processed, not the date that you enter your request into our system. Please send the necessary documents at the same time you enter your information to avoid delays. It can take longer for genealogical requests that may have to be recovered from historical or archived records.
               
RUSH ORDERS - Turnaround time is usually 7-10 days. If you are in a hurry and need to have your order expedited, call us at 1.800.315.7678 and let us make sure that we can meet YOUR deadline. We are able to fulfill rush orders using an express carrier such as FedEx, but rush orders can ONLY be delivered to a street address, not to a PO Box or military address. Please see the online order form for any special restrictions that may exist for the state or county that you are interested. Please telephone or email us for rush orders as we will have to check availability with the researcher who is located in that state.

ORDER CANCELLATIONS, FRAUDULENT OR CONTESTED CREDIT CARD CHARGES -
If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. BUT please be advised that ONCE your request has been transmitted to our researchers it is NOT possible for us to cancel the charges, or change or expedite the order. Credit card fraud is an ongoing problem. For unsubstantiated, contested, or fraudulent credit card charges, there will be an additional $25.00 MINIMUM processing charge, PLUS collection and legal fees, IF incurred. If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. BUT please be advised that ONCE your request has been transmitted to our researchers it is NOT possible for us to cancel the charges, or change or expedite the order. By placing an order with us you hereby agree to these terms.


For further information about the services offered by USAVital contact Customer Service by email or call 1-800-315-7678 (or 303-455-8855 if outside of the US). Our fax number is 1-877-587-4455 (303-455-4771 if outside of the US). Our hours of business are from 7 a.m. to 8 p.m., Mountain Standard Time (MST), Monday - Friday. Our offices are located at 1760 Gaylord Street, Denver, Colorado, 80206. For technical problems, contact Webmaster, Jason Hicks.